PRODA Activation Codes Expiring

The transition to CCS happened almost six months ago, but there are still a few ECCCs who may need to take action to ensure that they continue to receive their CCS payments. The Department of Education and Training recently emailed ECCCs informing them that the Child Care subsidy Software Device Activation codes will soon expire.

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The transition to CCS happened almost six months ago, but there are still a few ECCCs who may need to take action to ensure that they continue to receive their CCS payments. The Department of Education and Training recently emailed ECCCs informing them that the Child Care subsidy Software Device Activation codes will soon expire.

Device activation codes were generated during the transition to Child Care Subsidy (CCS) earlier this year. The generated code is unique for each PRODA device (i.e. the child care software) that interacts with the department’s Child Care Subsidy System (CCSS). Your software provider used the code in the set up of your child care software product.

For security reasons, a device activation code will expire six months from the date of activation. The codes activated in May and June 2018 are due to expire in the coming weeks. Your child care software may not prompt an expiry warning message. Once a device activation code expires, an error message will appear in your child care software. If this happens your software will be locked and no enrolments, payments or session reports can be submitted. Click here for more information

Providers should talk to their software provider about the most appropriate action for their circumstances. A device activation code can be regenerated or refreshed before its expiry date. This is better than waiting for the code to expire because this will lock the child care software product. Click here for more information.

The department recommends that providers take action now to avoid disruption to session reporting and payments during this time. The PRODA Helpdesk is available on 1800 700 199 (select Option 1) Monday to Friday 8.00am to 5.00pm local time. 
 
 
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The Inclusion Support Programme is funded by the Australian Government Department of Education and Training.